Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Steyning Medical Practice
2024-04-10
Person
4
5
0
10th April 2024
Regular appointment as usual. However, the government needs to fund the NHS to provide the ever increasing population with an infrastructure that meets demands. Everyone at Steyning Medical Centre is doing a fantastic job.
Suggested improvements
See above.
Steyning Medical Practice
2024-04-10
Person
3
5
0
10th April 2024
The health practioners are wonderful. Their service is excellent. Getting through the receptionists is a chore and some of them are rude and unhelpful. Some are lovely and very helpful. There should be an effective online appointment system. The eConsult facility hasn't worked for months. More patients should be involved in focus groups to give feedback to the practice manager. And it would be good to see the practice manager to talk through concerns about admin. We are the ones at the service end, after all.
Suggested improvements
See above.
11th April 2024
Response from Steyning Medical Practice
Thank you for your feedback. We appreciate that our phone lines can be busy, especially first thing in the morning, however during this time we do offer a call back option. If you select this you will retain your position in the queue and we will call you back when you are at the front of the queue. eConsults are available Monday to Friday from 7am onwards until all our e-consult slots are gone for the day. At times of high demand we may switch them off and patients will need to wait until the next open day to submit them. If you would like to discuss any specific concerns please contact the practice.
Steyning Medical Practice
2024-04-09
Person
4
5
0
9th April 2024
I have my answer because my experience was all good. Sometimes you have to wait a while to book an appointment on the phone.
Suggested improvements
One this occasion, nothing could have been better.
Steyning Medical Practice
2024-04-09
Person
4
5
0
9th April 2024
Efficient and professional attention throughout.
Suggested improvements
Nothing on this occasion
Steyning Medical Practice
2024-04-09
Person
4
5
0
9th April 2024
Considerable time lapse from request to time of appointment
Suggested improvements
Offer more face to face consultations.
Steyning Medical Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Resources
Short link to review Steyning Medical Practice: http://iwgc.net/eb66y